Repeat booking lift
Seasonal average+37%
Boutique properties
Hospitality & Lifestyle Brands
Concierge-grade follow-up for hotels, clubs and experiences
Replace templated post-stay emails with handwritten microsites that make every guest feel like a member.
hospitality guest retentionpost-stay follow upconcierge marketing platformluxury hotel loyalty
The challenges Hospitality & Lifestyle Brands face, and how Letterly solves them
Every industry has unique pain points when it comes to client communication. Here's what's holdinghospitality & lifestyle brands teams back, and exactly how Letterly addresses each challenge with human-first solutions that drive real results.
What's holding teams back
1
Transactional surveys feel cold after a curated stay.
2
Concierge teams lack bandwidth to write bespoke follow-ups.
3
Luxury guests expect local intel and insider gratitude.
How Letterly helps
Front desk teams log standout moments that auto-populate prompts.
Add chef playlists, sommelier notes, or upcoming events to each page.
QR-ready microsites slip easily into turn-down gifts or post-stay texts.
Proof that this works for Hospitality & Lifestyle Brands
Real data from teams in your industry using Letterly to transform client relationships. Share these stats with stakeholders to show the measurable impact of handwritten communication.
Upsell conversion
28%
Spa & dining packages
Concierge hours saved
Per property12h
Per week
Ready-to-run campaigns and your path to value
Get started with proven campaign ideas that work in your industry, and see exactly when you'll start seeing results with Letterly.
Campaign ideas
72% reply rate
Departure Love Letter
Send a handwritten recap before guests board their flight.
Ready to launch
4.6x clickthrough
Neighborhood Insider Drop
Deliver a microsite with local concerts, chefs and experiences tailored to their taste.
Ready to launch
39% rebook
Anniversary Surprise
Cue a handwritten invitation with an exclusive code 11 months after their stay.
Ready to launch
Timeline for value
Phase 1
Check-in queue
Capture preferences and favorite moments in the CRM.
Auto-syncs to template
Phase 2
Night of departure
Concierge drafts a Letterly note referencing specific touches.
Delivered in <1 hour
Phase 3
Day 7 follow-up
Share a photo gallery, Spotify playlist and booking credit.
Avg 58% share rate
Phase 4
Seasonal invite
Send curated events based on their travel cadence.
28% RSVP
Credibility
Why Hospitality & Lifestyle Brands teams pick Letterly
Independent hotels from Miami to Marrakech use Letterly to keep VIPs close between stays.
